|
Are you anxious about selling yourself and your services because
of a negative view of selling? Let's demolish a few myths!
1. A
salesperson can sell you something you don't want.
People buy to satisfy needs and wants. A salesperson may help a
customer to identify their needs and wants but customers only
buy when they believe the product or service they are offered
will satisfy them. Selling is not about seducing or coercing the
client into buying something for which they have no use or
desire.
2. Successful
salespeople use a lot of tricks and gimmicks.
Tricks and gimmicks are the tools of the old style salesperson.
Today's buyers are too sophisticated to put up with these
tactics. Tricks and gimmicks may still be used by some
salespeople in some industries but these techniques are not the
skills used by today's sales professional.
3. Successful
salespeople are aggressive.
The best salespeople are not aggressive, by the usual definition
of that word. They are self motivated, enthusiastic and
personable. The irritating pushiness that the public tolerates
as part of buying is the trademark of the untrained,
unprofessional salesperson. Top salespeople in any field are
sincere, knowledgeable, considerate, helpful and empathetic.
4. Great
salespeople are born, not made.
Great salespeople are not born, they are trained. They resemble
star athletes or entertainers in that they may have personality
or physical traits which enhance their abilities. However
desire, training, practice and experience will enable anyone to
reach a successful level of sales performance.
5. Selling is
something you do to people.
Selling is something you do with people, not something you do to
them. A sales presentation is conversational in style. It should
be comfortable, not confronting. The client needs information
and looks to the salesperson for guidance and advice. The
salesperson is helpful and supportive as the client considers
the presentation and makes a decision.
6. Selling a
professional service requires a compromise in ethics.
The salesperson is motivated only by a desire to satisfy their
customer's needs and wants. Professionals always place their
client's best interests ahead of their own. Trust is essential
to a successful sales relationship and a professional never
compromises his/her integrity to achieve success.
7. The public
does not trust or like salespeople.
People do not like or trust poorly trained, poorly informed,
ineffective salespeople. Today's consumer wants sales service
they can trust and rely on, and they will remain loyal to
salespeople who provide it.
8. To be
effective in sales you must adopt a new personality.
The more open you are with your client, the more you reveal who
you are, the less you try to role play an imagined sales
personality, the more effective you will be. The more you share
your values, feelings and experiences with your clients the more
comfortable they become.
9. Marketing is
replacing selling.
Selling is part of the marketing process. Sometimes,
professionals use the term marketing instead of selling,
believing it is more acceptable. There is also a mistaken belief
that marketing can replace selling and eliminate the need for
direct, one-to-one customer contact. This may be true for some
products or services where the salesperson acts simply as an
order taker. For most products and services, however, selling is
a necessary and valuable part of the marketing strategy.
10. All
successful salespeople are hard closers.
Surveys show that today's top salespeople seldom spend much time
on closing. Instead they focus on finding customer needs,
demonstrating benefits and asking for customer feedback. The
professional salesperson, after making sure his client has all
the information needed to make a decision, simply asks if they
would like to take the next step. |